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Frequently Asked Questions – LaCasaDellaFibra

Frequently Asked Questions

Find answers to the questions we receive most often about ordering, shipping, installation and more.

Ordering and Payment

What payment methods do you accept?

We accept the following secure methods via Shopify Payments:

  • Credit cards: Visa, Mastercard (both Blue-Red and Red-Yellow variants), American Express (AMEX), Discover, Diners Club, UnionPay
  • Digital wallets: Apple Pay, Google Pay, Shop Pay
  • Buy Now, Pay Later: Klarna

All transactions are encrypted to the latest security standards.

Is my payment secure?

Absolutely. Every payment is:

  • Encrypted with modern SSL / TLS protocols
  • Processed in full PCI-DSS compliance
  • Protected by 3-D Secure strong customer authentication
  • Compliant with current UK regulations

Product and Installation

How do I calculate how much wallpaper I need?

Measure the widest width and tallest height of your wall in centimetres or inches, then add a safety margin of 5 – 10 cm (≈ 2 – 4 in) on each edge to compensate for any wall irregularities. Enter the total in the calculator on each product page to preview coverage before ordering.

Which glue should I use?

A ready-mixed, thick vinyl wallpaper paste gives the best adhesion. Roll the paste directly onto the wall one strip at a time for easier handling and a secure bond on most surfaces.

Can I hang the wallpaper by myself?

Yes. Our panels are 60 cm / 24 in wide for easy handling. Each strip is numbered, printed with alignment marks, and supplied with a step-by-step PDF plus video guide. Need help? Our live-chat team can walk you through the process in real time.

Choosing the right material for your wall

After you place your order we'll confirm your wall type:
• Use Peel &; Stick for hard, smooth surfaces (tiles, glass, metal, PVC).
• Use Classical Wallpaper installed with vinyl paste on standard painted or primed walls.
Unsure? Send us a photo and we'll advise within one business day.

Are the inks and materials safe for my family and the environment?

Yes. We print with water-based, odour-free inks that are solvent-free, PVC-free, and GREENGUARD Gold certified. The base material is FSC-certified fibre, so the wallpaper is non-toxic for children and pets and kind to the planet.

Shipping and Delivery

Where do you deliver?

We deliver to more than 50 countries. See our Shipping Policy for delivery times and costs by country.

How much does delivery cost?

All orders are shipped with free tracked delivery, with no minimum order required.

What are the delivery time-frames?

Handling time: orders are prepared within 1 to 3 business days.
Delivery time: once dispatched, delivery takes 7 to 14 business days.
Orders placed after midnight are handled the next business day.

Which carriers do you use?

We work with trusted tracked-delivery partners in each destination country.

How can I track my order?

As soon as your parcel leaves our workshop you'll receive an email with a tracking number and link. You can also track your order any time on our tracking page.

Returns and Support

What is your return policy?

You have 30 days from receipt to return your order for any reason, provided items are unused and in their original condition. This extends the statutory 14-day withdrawal period so you can buy with confidence.

What should I do if my package is damaged?

If your parcel is damaged in transit, notify us within three business days of delivery and include photos of the damage. We'll process your claim as quickly as possible.

Contact Information

Customer support is available Monday to Sunday: 9:00am – 5:00pm (GMT/BST). We aim to respond to all enquiries within 24 business hours.