Frequently Asked Questions
Find answers to common questions about our services
Ordering and Payment
What payment methods do you accept?
We accept several secure payment methods via Shopify Payments:
- Credit Cards: Visa, Mastercard, American Express (AMEX)
- Digital Solutions: Apple Pay, PayPal, Shop Pay
Is my payment security guaranteed?
Yes, all our transactions are:
- Encrypted to the latest security standards
- Protected by SSL/TLS protocols
- Compliant with UK regulations
- Verified by strong authentication (3D Secure)
Shipping and Delivery
What are the delivery timeframes?
After order confirmation, processing time is 24-72 business hours (Monday to Friday). Estimated delivery time is 6-12 business days. Orders placed after 2:00 PM will be processed the next business day.
Which countries do you deliver to?
Currently, we deliver to the United Kingdom. We offer free shipping on all orders, with no minimum purchase required.
How can I track my order?
After your purchase, you will receive an email with tracking details. You can track your order at our tracking page.
Returns and Support
What is your return policy?
In accordance with UK regulations, you have 14 days from receiving your order to exercise your right of withdrawal. Items must be returned unused and in their original condition.
What should I do if my package is damaged?
If you notice that your package has been damaged during transport, please inform us within 3 business days of receipt. Provide photos of the damaged items so we can process your claim quickly.
Contact Information
Our customer service is available from 9:00 AM to 5:00 PM (Monday to Friday)
- Email: support@lacasadellafibra.com
- Phone: +44 (0)7888 862975
- Address: 24-26 Arcadia Avenue, London, N3 2JU, United Kingdom
- Contact Form: Contact Us
Company Information
Trading as: LaCasaDellaFibra
Company Name: N-Gram Ventures LLP
Company Number: OC454745
Registered in England and Wales